Personal Details RokuComLinkInstallation stores user's contact information such as First and Last name, E-mail address, Postal address, etc. and will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal/re-registration notifications, special offers, and surveys on improving our service. We do use third party contractors to collect this information and they will process your personal data.
Computer System Information We may also seek information related to your computer or Roku device. This may include: information about the making and model of your computer and/or any computer hardware, software or peripherals attached to it, date of purchase and type of computer, identification number of your computer, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to offer personalized technical support to you, and to help us update our support tools and augment our supported products list.
Remote Access: While requesting support you may request for the problem to be resolved by taking control of your computer. RokuComLinkInstallation uses qualified utilities which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. Furthermore, Experts will not use Remote Access tools to collect sensitive or confidential information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
Security We at RokuComLinkInstallation, have the modern security methods that prevent any sort of unauthorized access, ensure use of information in a correct way and maintain accuracy of data. Your personal data is safe in our database. We can modify change or the policy but we will let it know through electronic means before the date of change.